§ 1General provisions
These terms apply to the websites otoneso.pl, otoneso.com, ppwr.otoneso.pl and partners.otoneso.pl.
The service provider is VIAREGIA.ONLINE Sp. z o.o., ul. Złota 7 lok. 28, 00-019 Warsaw, Poland, operating under the Otoneso brand.
Content published on the websites is informational and educational. It is not legal, tax or binding environmental advice.
§ 2Definitions
The terms define, among others: Service, User, Client, Partner Panel (Account), Electronic Services, and sole traders acting with consumer rights.
§ 3Technical requirements and security
Using the websites requires an internet connection, an up-to-date web browser with cookies and JavaScript enabled, and an e-mail account.
Connections are encrypted with HTTPS. Users are responsible for using strong passwords and keeping their login details safe.
§ 4Types of services
- Free informational content on the websites.
- Contact and quote forms. Sending a form does not by itself create a contract.
- Account-based SaaS access to the Partner Panel for verified clients.
§ 5Partner Panel
Access to the Partner Panel is granted on authorization or under a framework agreement. The account holder is responsible for activity on their login.
The provider may suspend an account in case of misuse or false data.
§ 6Intellectual property
Rights to the website content and software remain with the provider. Clients receive a limited, non-transferable licence for internal use.
§ 7Liability towards business clients
The provider’s liability towards business (B2B) clients is limited, excluding indirect losses and capped in relation to fees paid.
This limitation does not apply to consumers or to sole traders acting with consumer rights.
§ 8Complaints
Complaints can be sent by e-mail to info@otoneso.com. Please include your identifying details and a description of the problem.
We handle complaints within 14 business days.
§ 9Final provisions
Polish law applies. Disputes with business clients are resolved by the court competent for Warsaw.
The provider may amend these terms, publishing changes at least 7 days in advance. Partner Panel account holders are also notified by e-mail and may terminate the agreement.